This place is well presented and of high quality, with a fantastic location near quirky bars and wonderful restaurants, making it a great choice for a short stay.

Its location close to a public park was marvellous and best possible. The property was set in a domestic area.

Had savoury continental breakfasts with lovely fresh bread, fresh fruits and also juices.

The hotel was gorgeous and clean with genuinely friendly staff. the room looked good with soundproofing and fresh milk in the fridge. the pastries and yogurt for breakfast were superb and outstanding.

Super location, interesting interior, very friendly staff, nice rooms!

The staff was extremely friendly, courteous and helpful. The breakfast as well as the dinner was extraordinarily rich and very good. The room and bathroom was very nice and everything was very clean. The central location is perfect and I would book the Queens Hotel again at any time.

This venue is situated in a really nice area, making it convenient to get around. 🌟

The hotel offers a great breakfast buffet and the rest is freshly prepared. The location of the hotel is top. The centre is within walking distance. Sufficient parking available at the hotel.

Breakfast was great, the rooms beautiful and very clean. Very friendly staff.

Too expensive (room and breakfast) especially for Cheltenam.

The breakfast was generous and extensive, with a lot of meal options including pastries and yogurt. The property's location was convenient, next to a posh area. Luckily, it was close to Clementine where I enjoyed pastries when it was rainy outside.

I liked the people on staff. Everyone was helpful and delightful. I knew the hotel was old and not too ritzy and that's what I liked about it. The computer wake-up call didn't work in the morning but the following day staff called me personally. I had trouble with the phone in my room and there was noise from the room next door. Staff allowed me to make calls from another room, solving my most pressing problem in a creative way. Noise is a fact of life in older hotels and I tried to keep my TV and noise down and believe the people next to me did as well. From the breakfast buffet to food service in the retaurant and bar, and the same day laundry service... things were done efficiently and on time and the people were most helpful. I felt so at home there. I loved the location, the people, the antiques. The breakfast and all my meals were great. The noisy plumbing, ancient phones, small lift, were not only charming but I'm sure the fact that it's not all modernized keeps the price down a bit. I did not have a car and the location was perfect as I could walk to lgreat shops, restaurants, pubs, etc. It was not a luxury modern hotel, and it was a bit pricey. But it was place I felt at home and could really relax after two weeks of travel around Europe. The ambience and people made it a good experience and I look forward to returning.

I do wish the phone in my room had worked properly but the staff cheerfully allowed me to use one in another room. I also wish the wake-up-call computer system had worked, but again.. staff took care of me on departure day by calling me personally. The only thing I will really complain about is the internet being charged by the hour and it's almost impossible to disconnect it from an iPad. The charges are far too high from anything I have encountered in my travels and it will discourage business people particularly and I felt the rate I was paying should have included free internet. This hotel is not for everyone but I enjoy the antique and unique. I really loved this hotel and I look forward to my next visit from the USA.

Some staff were very pleasant breakfast was good garden was nice location for convenience in shopping was excellent

Booking was not confirmed by your company. 20min delay checking in charge for internet ,charge for carpark unacceptable. Allocated room was poor quality and had to negotiate upgrade. Hotel very worn and tatty for money charged.

The location here is convenient and ideal, with really good facilities and great value for money, even in the deluxe bedrooms.

the location is excellent. Old world charm, but a very comfortable bed. Great selection for breakfast. Staff were charming and friendly.

carpeting quite warn or bare in places. parking is expensive - £10 per day.

The breakfast was very tasty, we had not expected that in England. Unfortunately, the restaurant manager was not relaxed every day. The young lady at the reception (blonde hair) was very friendly and smiled again and again every day. The Queens is a very nice traditional hotel. At any time I would book it again.

In summer the beds and duvets were very thick and warm.